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Skate Canada Members and Clubs, please Login to enjoy the Benefits of Your Membership. If you have an online store account, please also Login using your email address
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Prices:
Prices, inventory and availability of all products are subject to change
without notice. We reserve the right to limit or turn down sales.
Damaged goods:
Please inspect your package carefully upon receipt. Damaged deliveries should
be refused and left with the carrier because damages occurring during the
transit are the responsibility of the company making the delivery. If the
condition of the package is questionable, ensure that the delivery person takes
note of it before you sigh the receipt voucher. If you do not do this,
establishing claims could be made very difficult or even impossible. Please,
notify us immediately if you receive a damaged package.
Defective products:
Products must be inspected and tested upon receipt. If a product is found to be
defective upon delivery or within the return period, it can be returned to our
offices for replacement or a refund. After the return period, the product
becomes the responsibility of the manufacturer according to the terms of the
warranty. Keep your original bill as proof of purchase.
Returns:
The return period is 30 days following shipping date. Articles returned for a
credit must not be opened and must be in a suitable state for resale, with all
components intact. It is the responsibility of the customer to ensure the
article is well and securely packed so as to avoid damage during shipping.
Postage and shipping costs for returns are the responsibility of the customer.
Toys:
There is no such thing as an indestructible toy. We cannot, therefore,
guarantee their durability. If a toy needs to be returned, please contact our
customer services to get authorization from one of our agents. The customer
service agent will explain how to proceed to return the toy.
We do not accept COD charges:
Your shipping cost will be reimbursed should a product be found defective or
not as ordered. Please include your client number, invoice number, name and
address, daytime phone number, and the reason for returning the product.
Unavailable products:
If the goods you have ordered are not available, we will communicate with you.
Shipping costs:
Shipping costs are determined according to weight, volume, distance, and chosen
means of delivery. All packages are shipped via Canada Post. The type of
shipping must be specified when you order.
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